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服務(wù)中心 GEELY

服務(wù)宗旨

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1、努力為用戶提供持續(xù)滿意的服務(wù)支持，以服務(wù)提升產(chǎn)品價(jià)值；
Make great efforts to supply the continously satisfactory service and support to the consumers so as to improve products value through service
2、全天候、全方位服務(wù)，一切以保障產(chǎn)品正常運(yùn)營(yíng)為目標(biāo)；

All-day andall-inclusive service,and to guarantee the products run normally is our target

3、四個(gè)24小時(shí)全天候服務(wù)；

Four24 hours all-day service
4、維修、服務(wù)實(shí)行24小時(shí)值班；
24hours on duty about maintenance and serrvice
5、客戶來(lái)人、來(lái)電、來(lái)函24小時(shí)內(nèi)及時(shí)給予接待處理；
Respones and dispcse and customer' visit,calls and emails within 24 hours in time
6、客戶質(zhì)量保修和緊急調(diào)件24小時(shí)內(nèi)落實(shí)；
Dispose the customer' s quality maintenance and emergency parts allocation and transfer within 24 hours
7、客戶故障救援，在接到信息起24小時(shí)到達(dá)現(xiàn)場(chǎng)（邊遠(yuǎn)地區(qū)除外）
Arrive in the field within 24 hours on the receipt of information for customer' s malfunction aid(except for the backcountry area)
8、一般問(wèn)題：當(dāng)時(shí)明確答復(fù)處理意見(jiàn)；
General problem:reply the disposal idea definitely at once
9、重大問(wèn)題：24小時(shí)內(nèi)明確答復(fù)處理意見(jiàn)；
Significant problem:reply the disposal idea definitely within 24 hours
10、用戶來(lái)人：派專(zhuān)人辦理；
Customer' s vistoting:transact by special staff
11、技術(shù)支援：對(duì)大客戶提供上門(mén)技術(shù)培訓(xùn)和技術(shù)咨詢；
Technical aid:supply visiting technology training and consultation for senior customers
12、緊急故障求援：當(dāng)時(shí)明確答復(fù)處理意見(jiàn)并電話跟蹤處理，直至完善。
Emergency malfunction aid:response and reply the disposal idea definitely at once and follow up by phone upright and perfect